Patients must complete a “Statement of Income” to verify eligibility for the sliding fee discount. Patients must submit supporting documents to determine program eligibility. Eligibility must be re-certified on a yearly basis. Program participants receive discounts on services, as outlined below.
¿Recibio una factura que no esperaba?
No permita que una pregunta sobre su factura detenga su atención médica.
Cempa CareAssist is here to help when a bill does not look the way you expected. If you receive an unexpected bill from Cempa or from a laboratory partner such as PathGroup, contact us before a billing concern becomes a barrier to your care.
Our team can help you understand what you received, review options that may be available, and identify the appropriate next step. The goal is simple: give you clear information so you can make informed decisions and stay connected to your care.
You have lab work completed as part of your care at Cempa. A few weeks later, you receive a separate PathGroup bill that you were not expecting. You are unsure why you received it and consider putting off your next appointment. Before you do, contact Cempa CareAssist. We can help you understand what you received, review options that may be available, and explain your next step.
1. Contact Cempa.
Call 423.265.2273 or email info@cempa.org and let us know you received a bill or billing notice you were not expecting.
2. Have the document available.
Keep the bill or EOB nearby so you can reference the information when speaking with our team.
3. Let us help you understand your options.
We will help explain what we can, identify the appropriate next step, and connect you with additional support when needed.
CareAssist provides assistance and guidance. It does not guarantee that every balance can be reduced, paid, waived, or eliminated. Available options depend on the services provided, insurance coverage, eligibility requirements, and the circumstances of the bill.
Contact us before a billing concern becomes a barrier to care.
Call 423.265.2273 or email info@cempa.org.
Privacy Note: Do not email protected health information, medical records, or detailed billing documents. For help with a specific bill, call 423.265.2273.
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Robert Morris serves as Chief of Staff to the CEO at Cempa Community Care, where he drives organizational alignment, strategic execution, and a mission-driven culture. Since joining Cempa as a Senior Strategic Advisor in June 2025, he has played a pivotal role in shaping the organization’s future-ready structure, advancing leadership development, and guiding operational transformation.
Robert brings more than 25 years of leadership experience across healthcare, aerospace and defense, utilities, and nonprofit sectors. His career includes senior roles at the Tennessee Valley Authority, where he served as Senior Strategic Advisor, Director of Communications Operations, and Senior Manager of Nuclear Materials, as well as Vice President of Program Management & Supply Chain at AAR Corporation. Throughout his career, he has built a reputation for translating strategy into execution, leading large-scale transformations, and fostering inclusive, high-performing cultures.
Deeply committed to service, Robert has dedicated his leadership beyond the workplace. He served as Chair of Cempa’s Board of Directors from 2019 to 2025, and has held leadership positions with the American Red Cross, Thrive Alabama, and the City of Huntsville’s Human Relations Commission. He is also a graduate of Leadership Chattanooga and currently serves as President-Elect of the Leadership Chattanooga Alumni Association.
Morris earned an Executive Bachelor of Business degree from Faulkner University and has completed executive leadership programs with the Tennessee Valley Authority and the Chattanooga Chamber of Commerce.
Guided by his personal why—to approach each day with empathy, curiosity, and purpose, cultivating a culture where genuine belonging fuels excellence and empowers everyone to thrive—Robert lives out the Cempa values as a compass for every decision, action, and interaction. Compassion means meeting people with empathy, seeing them fully as they are. Empowerment provides patients and staff with the tools to thrive and grow. Excellence pushes the organization to raise the bar every day. Integrity calls leaders to do the right thing, even when it is difficult. Unity reminds everyone that Cempa is strongest when it stands together. These values are not slogans—they are lived commitments to the community and to every person Robert encounters.
